Editor's Picks
- THE WHITE HOUSE OFFICE OF AMERICAN INNOVATION
- CAUSE AND EFFECT THINKING IN ECONOMICS NEEDS A SERIOUS RESET
- PRESIDENT TRUMP: THERE IS MORE THAN STEEL, COAL, AND MANUFACTURING AT STAKE
- HARNESSING THE POWER OF EMPLOYEE ENTERPRISE OWNERSHIP
- CUSTOMER SERVICE EXCELLENCE: WHY IT'S GROUNDED IN BASIC ECONOMICS
- THE CHIEF CUSTOMER SERVICE OFFICER: THE TIME HAS COME
- REMEMBERING THE INFAMY OF MR. OBAMA'S TRIP TO HAVANA
- CUSTOMER ATTRITION: MARKETING'S TICKING TIME BOMB
- MOST ORGANIZATIONS GET CUSTOMER LOYALTY WRONG!
- CAN ASSET PRICES BE ACCURATELY PREDICTED?
- CUSTOMER SERVICE MANAGEMENT: AN ORPHANED MANAGEMENT SKILLSET?
- AMERICA'S SERVICE MELTDOWN: RESTORING SERVICE EXCELLENCE IN THE AGE OF THE CUSTOMER
- CUSTOMER SERVICE: RAUL SPEAKS AT DISTINGUISHED LECTURE SERIES
- IS YOUR STRATEGIC PLANNING CUSTOMER-CENTRIC? IF NOT, YOUR PRODUCTS ARE HEADED FOR COMMODITY LAND
- MORE ABOUT THE COST OF CUSTOMER ATTRITION
- AMERICA'S ECONOMIC PRIMACY: A THING OF THE PAST?
- SOLVING THE PRINCIPAL-AGENT PROBLEM IN CUSTOMER SERVICE
- HOW SMALL RETAILERS CAN COMPETE WITH THE BIG BOYS
- THE U.S. SERVICE ECONOMY IS IN THE RED ZONE
- THE SERVICE ETHIC: THE ULTIMATE GUARANTOR AGAINST MORAL HAZARDS
- CUSTOMER SERVICE EXCELLENCE: A BAGGAGE HANDLER'S MOMENT OF TRUTH
- SERVICE MANAGEMENT: THE CANARY IN THE MINE OF THE MODERN ENTERPRISE
- THE FIVE STAGE MODEL OF SERVICE EXCELLENCE
- SUPERIOR CUSTOMER SERVICE: TURKEY SHOULD HOPE IT WERE THE SOLE ADMISSION STANDARD TO THE EUROPEAN UNION
- FALLING IN LOVE AGAIN: INVESTING IN EMERGING ECONOMIES
- SERVICE IN DUBAI: MORE PRECIOUS THAN OIL
- CONSCIOUS CUSTOMER SERVICE MANAGEMENT
- THE $15 MINIMUM WAGE: A NAIL IN THE COFFIN OF CUSTOMER SERVICE
- SERVICE MANAGEMENT IS NOT CUSTOMER SERVICE
- THE ROLE OF POWER POLITICS IN BRINGING ABOUT EXCELLENCE IN SERVICE
- THE NFL MELTDOWN: A CASE STUDY IN CUSTOMER MISMANAGEMENT
- ECONOMIES OF SCALE AND THE ROLE OF SERVICE
- PANAMA: THE SHORT AND THE LONG OF IT
- A DISREGARD FOR SERVING THE PUBLIC: THE UNITED STATES GOVERNMENT AT WORK
- NEW AGE PRODUCTIVITY AND SERVICE TO THE CUSTOMER
- DIGITAL MONEY AND THE FUTURE
- THE FUTURE OF MANUFACTURING IN THE UNITED STATES
- THE AMERICAN DREAM IN TATTERS: ENTREPRENEURIAL JOBS IN FREEFALL
- CUSTOMER SERVICE: SHORT TERMISM MUST GO
- WHY IRELAND WORKS
- AMERICA'S SERVICE MELTDOWN'S IMAGE GALLERY
- COURAGE NEEDED
- DON'T FIRE THAT CUSTOMER - YET!
- STRATEGIC PLANNING: A FOOL'S ERRAND IN THE AGE OF THE CUSTOMER
- GET THE IRS OFF THE BACKS OF AMERICANS INVESTED OVERSEAS
- POOR CUSTOMER SERVICE PLACES AN ONEROUS TAX BURDEN ON BUSINESS
- THE SERVICE CANON: A SERVICE MANAGEMENT READING LIST
- THE ROAD TO MEDIOCRITY: THE CONTINUED EROSION OF CUSTOMER SERVICE
- CORPORATE CULTURE: THE FUTURE FACE OF MAN
- SERVICE QUALITY, VALUE AND PRICE
America's Service Meltdown:
A Pinnacle Book Achievement Award winner.
America's Service Meltdown:
A Washington Post Top-Five Winner.
Raul Pupo
See why Raul is considered a world-class expert on service strategies.