Editor's Picks
- GERMANY HAS WELCHED ON ITS MORAL OBLIGATIONS BEFORE
- AMERICA'S SERVICE MELTDOWN'S IMAGE GALLERY
- There Is More Than Coal, Steel, and Manufacturing at Stake
- “THE ENEMY OF MY ENEMY IS MY FRIEND”
- THE PRINCIPAL-AGENT PROBLEM IN SERVICE TO THE CUSTOMER
- THE REPUBLICAN PARTY MUST REBRAND ITSELF AS THE CAPITALIST PARTY BEFORE THE 2020 ELECTION
- A DISREGARD FOR SERVING THE PUBLIC: THE UNITED STATES GOVERNMENT AT WORK
- HOW IDEOLOGY MASQUERADES AS IMPARTIAL ECONOMIC ANALYSIS
- GET THE IRS OFF THE BACKS OF AMERICANS INVESTED OVERSEAS
- CUSTOMER SERVICE: RAUL SPEAKS AT DISTINGUISHED LECTURE SERIES
- AMERICA'S SERVICE MELTDOWN: RESTORING SERVICE EXCELLENCE IN THE AGE OF THE CUSTOMER
- Globalization: An Anti-Democratic Nightmare in the Making
- THE U.S. SERVICE ECONOMY IS IN THE RED ZONE
- REMEMBERING THE INFAMY OF MR. OBAMA'S VISIT TO HAVANA
- MUELLER AND STALIN: SOMETHING IN COMMON?
- The NFL Meltdown: A Case Study in Customer Mismanagement
- THE UNITED KINGDOM IS RESURGENT
- SUPERIOR CUSTOMER SERVICE: TURKEY SHOULD HOPE IT WERE THE SOLE ADMISSION STANDARD TO THE EUROPEAN UNION
- A SERVICE ECONOMY WITHOUT SERVICE: ANOTHER GREEK TRAGEDY IN THE MAKING
- SERVICE MANAGEMENT MUST COME TO THE WORLD OF NON-PROFITS
- IS THE UNITED STATES AT END OF EMPIRE?
- MEXICO: A WORK IN PROGRESS
- SERVICE TO THE CUSTOMER IN THE GIG ECONOMY
- CUSTOMER SERVICE CLAIMS AS RHETORICAL SPIN
- CUBA AND VENEZUELA: THE WESTERN HEMISPHERE'S AXIS OF EVIL
- THE SERVICE ETHIC: THE ULTIMATE GUARANTOR AGAINST MORAL HAZARDS
America's Service Meltdown:
A Pinnacle Book Achievement Award winner.
America's Service Meltdown:
A Washington Post Top-Five Winner.
Raul Pupo
See why Raul is considered a world-class expert on service strategies.