Great Book! Donald Trump
Raul’s book is a hard-hitting story of our many failures to put the customer first. Thanks for showing us how to do it better.
Rich DeVos, Co-founder of Amway and Chairman of the Orlando Magic NBA Basketball Team
Raul Pupo hits upon the central truth of free enterprise – you ultimately succeed by meeting the needs and wants of other people, by providing a product or service that someone is willing to buy. And that, of course means service. This seemingly simple insight is the core of great leadership. Those who aspire to be leaders should take Pupo’s timely book to heart. Steve Forbes
Raul’s book is a no-frills and often searing analysis of what it takes to place the customer at center stage. This is a must read for any business executive interested in taking care of their customer.
Steve Odland, Retired Chairman and CEO, Office Depot, Inc.
America’s Service Meltdown is so persuasive and valuable that it should be mandatory reading for all executives who want their organization to have that all-important competitive edge.
Simon Fireman, Chairman and Chief Executive Officer, Aqua-Leisure Industries, Inc. Appointed Director to the Export Import Bank by President Ronald Reagan
You have me thinking about our need to educate tomorrow’s business leaders in a very different way; about how they manage their businesses and their human capital. Dr. Jim Gray, Chairman, Marketing Faculty, Florida Atlantic University
Just finished reading America’s Service Meltdown – it’s a wonderful book! Its message is right on target! Your observations, arguments, and insights are very consistent with my own research. Dr. A. Parasuraman, Professor of Marketing, University of Miami
A common sense explanation of why great customer service is good business.
The Washington Post