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HOW IDEOLOGY MASQUERADES AS IMPARTIAL ECONOMIC ANALYSIS
Editor’s note: Nobel Prize winning economist Paul Samuelson has
been hugely influential in promoting his views from the day he published his
economics textbook in 1948. He also penned a regular column in Newsweek
magazine for fifteen years during the 1960’s. Read More… -
A DISREGARD FOR SERVING THE PUBLIC: THE UNITED STATES GOVERNMENT AT WORK
Editor’s note: A recent reader
to my blog asked: “I’m
interested in your perspective on the recent government stalemate regarding the
debt ceiling. Read More… -
GET THE IRS OFF THE BACKS OF AMERICANS INVESTED OVERSEAS
The United States Congress most shamefully failed in its attempt to repeal or replace the obnoxious Foreign Account Tax Compliance Act (FATCA) as part of the Tax Cuts and Jobs Act bill passed in December, 2017. Read More…
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THE REPUBLICAN PARTY MUST REBRAND ITSELF AS THE CAPITALIST PARTY BEFORE THE 2020 ELECTION
This action is hardly symbolic but necessary as a reminder to voters that the means of production – of an industry, a sector, never mind a whole economy – cannot be left in the hands of the State and its unelected apparatchiks. Read More…
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THE PRINCIPAL-AGENT PROBLEM IN SERVICE TO THE CUSTOMER
Editor’s note:
“My boss hits me over the head each time
he thinks I’m spending too much time on the phone dealing with a customer’s
issue.” Ouch! That was the way a caller put it while I was doing a radio
interview some time ago. Read More… -
THE U.S. SERVICE ECONOMY IS IN THE RED ZONE
Even the most begrudging observer realizes that the nation has pretty much ceded industrial production to offshore locations. And, while it comes as welcome news that President Trump is working hard to bring jobs back to our steel, coal, and manufacturing industries it is doubtful that the trajectory of a slow and gradual decline in jobs can substantially be reversed. Read More…
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IS THE UNITED STATES AT END OF EMPIRE?
America’s
economic primacy is pretty much behind us. And, I don’t believe there is any
chance of reversing a trend that began thirty plus years ago. The best-case
scenario for the nation is to arrest the rate of economic decline – never
mind social and cultural decline, which are probably lodged
in irreversible decay. Read More… -
SERVICE TO THE CUSTOMER IN THE GIG ECONOMY
According to the Bureau of Labor
Statistics (BLS) there were roughly 16.5 million workers in the United States in 2017 who either had contingent work
arrangements – work engagements that were strictly temporary – or those who had
alternative work arrangements. Read More… -
MEXICO: A WORK IN PROGRESS
Editor’s note: The very same day I arrived in the city of
Monterrey the
local news reported that police had found six severed heads in the trunk of a car
parked at a gas station. I was in Monterrey to lead a seminar and workshop on
Service Management to a local group of business men and women over the coming
three days and this was hardly the welcoming I was expecting. Read More… -
SERVICE MANAGEMENT MUST COME TO THE WORLD OF NON-PROFITS
Editor’s note: A benefactor to a local opera house pledges a seven-figure donation over four years only to find that the head of the opera insists on the entire donation be made in one shot right then and there. Wisely, the donor ignores the strong-armed tactic and walks away leaving the charity empty handed. Read More…
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