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A DISREGARD FOR SERVING THE PUBLIC: THE UNITED STATES GOVERNMENT AT WORK
A visitor to my blog recently asked:
“I’m interested in your perspective on the recent government stalemate regarding the debt ceiling. Is this a total disregard for serving the public or rather two sides that are firmly looking to serve their constituents? Your book addresses how to reconcile the seemingly different objectives of pursuing revenue and customer satisfaction. Read More… -
REMEMBERING THE INFAMY OF MR. OBAMA’S TRIP TO HAVANA
THE GREATEST SHOW ON EARTH
Mr. Obama’s visit to Cuba in 2016 was stagecraft at its finest. It is noteworthy, however, that Mr. Obama’s Keynote speech was delivered at the Gran Teatro, a storied music hall confiscated by Fidel Castro.
The group of Cuban-American businessmen who accompanied Mr. Read More… -
GLOBALIZATION: AN ANTI-DEMOCRATIC NIGHTMARE IN THE MAKING
GLOBALIZATION FOR ONE AND FOR ALL
Supporters of globalization argue that the world is facing a historical inevitability: a stage that all nations must experience as they are swept away by the inexorable forces of modernity. Read More… -
SOLVING THE PRINCIPAL-AGENT PROBLEM IN CUSTOMER SERVICE
“My boss hits me over the head each time he thinks I’m spending too much time on the phone dealing with a customer’s issue.” Ouch! That was the way a caller put it while I was doing a radio interview sometime ago. Read More… -
GERMANY HAS WELCHED ON ITS MORAL OBLIGATIONS BEFORE
President Trump and several of his administration’s officials have recently pointed out that Germany has been shirking its 2 percent of GDP defense budget target agreed to as recently as 2014. To be sure, Germany is not the only European nation which chooses to finance national defense on the cheap. Read More…
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THE WHITE HOUSE OFFICE OF AMERICAN INNOVATION
IS STREAMLINING THE BUREAUCRACY THE ANSWER?
President Donald Trump’s son-in-law, Jared Kushner, will lead a new White House office tasked with ways to reshape the federal bureaucracy to make it leaner and more effective. Mr. Kushner has said he wants to update the technology in every federal department and agency. Read More… -
PRESIDENT TRUMP: THERE IS MORE THAN STEEL, COAL, AND MANUFACTURING AT STAKE
The Trump administration’s emphasis on U.S. job losses in steel, coal, and manufacturing industries to low-cost offshore locations is a justifiable emphasis given the devastation visited on Rust Belt communities after years of neglect and hostility by the Obama administration. Read More…
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THE AMERICAN DREAM IN TATTERS: ENTREPRENEURIAL JOBS IN FREEFALL
WHAT HAPPENED TO THE U.S. ECONOMIC ENGINE OF GROWTH?
The nation’s engine of growth in new jobs, historically, has been the young and emerging enterprise. Companies less than one year old have accounted for roughly 20% of all gross new jobs created and virtually all net new jobs (jobs added minus jobs lost). Read More… -
THE TROIKA’S ASSAULT ON GREECE MUST STOP
HAS THE GREEK GOVERNMENT LEARNED ANYTHING?
I have witnessed the continued and misguided actions of the Greek government in dealing with the nation’s fiscal crisis and its naiveté in dealing with the Troika. Read More… -
A SERVICE ECONOMY WITHOUT SERVICE: ANOTHER GREEK TRAGEDY IN THE MAKING
A SERVICE ECONOMY IN DISARRAY
The Service economy of Greece accounts for roughly 80% of GDP. So one would think that with so much riding on this crucial sector of the economy that the nation would excel in its delivery of service. Alas, that is not the case. Service across the board in key industries, from energy, to telecommunications; from transportation, to tourism is mediocre at best. Read More…
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