Raul Lectures Faculty and Staff at the Rochester Institute of Tchnology
Raul Leads a Strategic Planning Workshop
Raul Discusses the First Principles of Service Management
-
- Raul is interviewed by the Palm Beach Post
-
- Raul is interviewed on South Florida TV
-
- Raul is interviewed by Newsmax TV
-
- Raul is interviewed by Forbes
-
- Raul discusses customer touch points
-
- Raul presents at Northern Trust Bank
-
- Raul speaks at Lynn University
-
- Raul discuses the cost of poor service
-
- The Stages of Service Excellence
-
- America’s golden age: a thing of the past
-
- Raul discusses the cost of attrition
-
- Customer attrition: marketing’s ticking time bomb
-
- Strategic planning: a fool’s errand
-
- The bureaucratization of service
-
- Service Management is not customer service
-
- The Customer’s Decision Journey
-
- America’s Service Meltdown wins the Pinnacle Award
-
- Raul discusses the Service Ethic
-
- Raul’s award winning book
- Raul’s award winning book
Management Advisor
More from my site
CUSTOMER SERVICE: RAUL SPEAKS AT DISTINGUISHED LECTURE SERIES- AMERICA’S SERVICE MELTDOWN: RESTORING SERVICE EXCELLENCE IN THE AGE OF THE CUSTOMER
SERVICE MANAGEMENT: THE CANARY IN THE MINE OF THE MODERN ENTERPRISE
SERVICE MANAGEMENT IS NOT CUSTOMER SERVICE
STRATEGIC PLANNING: A FOOL’S ERRAND IN THE AGE OF THE CUSTOMER
THE WHITE HOUSE OFFICE OF AMERICAN INNOVATION
