- Raul is interviewed by the Palm Beach Post
- Raul is interviewed on South Florida TV
- Raul is interviewed by Newsmax TV
- Raul is interviewed by Forbes
- Raul discusses customer touch points
- Raul presents at Northern Trust Bank
- Raul speaks at Lynn University
- Raul discuses the cost of poor service
- The Stages of Service Excellence
- America’s golden age: a thing of the past
- Raul discusses the cost of attrition
- Customer attrition: marketing’s ticking time bomb
- Strategic planning: a fool’s errand
- The bureaucratization of service
- The Customer’s Decision Journey
- America’s Service Meltdown wins the Pinnacle Award
- Raul discusses the Service Ethic
- Raul’s award winning book
- Raul’s award winning book
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