Raul’s award winning book
Raul Lectures Faculty and Staff at the Rochester Institute of Tchnology
Raul Leads a Strategic Planning Workshop
Raul Discusses the First Principles of Service Management
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- Raul is interviewed by the Palm Beach Post
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- Raul is interviewed on South Florida TV
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- Raul is interviewed by Newsmax TV
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- Raul is interviewed by Forbes
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- Raul discusses customer touch points
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- Raul presents at Northern Trust Bank
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- Raul speaks at Lynn University
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- Raul discuses the cost of poor service
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- The Stages of Service Excellence
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- America’s golden age: a thing of the past
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- Raul discusses the cost of attrition
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- Customer attrition: marketing’s ticking time bomb
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- Strategic planning: a fool’s errand
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- The bureaucratization of service
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- Service Management is not customer service
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- The Customer’s Decision Journey
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- America’s Service Meltdown wins the Pinnacle Award
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- Raul discusses the Service Ethic
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- Raul’s award winning book
- Raul’s award winning book
More from my site
- AMERICA’S SERVICE MELTDOWN: RESTORING SERVICE EXCELLENCE IN THE AGE OF THE CUSTOMER
CUSTOMER SERVICE: RAUL SPEAKS AT DISTINGUISHED LECTURE SERIES
IS YOUR STRATEGIC PLANNING CUSTOMER-CENTRIC? IF NOT, YOUR PRODUCTS ARE HEADED FOR COMMODITY LAND
CUSTOMER SERVICE MANAGEMENT: AN ORPHANED MANAGEMENT SKILLSET?
THE SERVICE CANON: A SERVICE MANAGEMENT READING LIST
MORE ABOUT THE COST OF CUSTOMER ATTRITION
