-
THERE IS MORE THAN COAL, STEEL, AND MANUFACTURING AT STAKE
The Trump administration’s emphasis on U.S. job losses in steel, coal, and manufacturing industries to low-cost offshore locations is a justifiable emphasis given the devastation visited on Rust Belt communities after years of neglect and hostility by the Obama administration. A clear and present danger is at our doorstep, however, if we ignore the outsourcing juggernaut in highly paid and crucial technical disciplines such as product engineering, research and development, and information technology. Read More…
-
THE NFL MELTDOWN: A CASE STUDY IN CUSTOMER MISMANAGEMENT
The National Football League is unique as a supplier for its ability to heap scorn and abuse on its customer base while sponging it for all it is worth.
Ordinarily, an organization that is genuine
about its commitment to the customer actively promotes and enforces an ethical
standard that, above all else, celebrates and rewards employees for satisfying
customer needs and for always acting with integrity.The NFL’s fixation with bottom
line profits, however, flouts this ethical standard to a fare-thee-well. Read More… -
AMERICA’S SERVICE MELTDOWN: RESTORING SERVICE EXCELLENCE IN THE AGE OF THE CUSTOMER
Raul talks about America’s Service Meltdown with marketing guru Barry Epstein.
http://www.youtube. Read More… -
CUSTOMER SERVICE: RAUL SPEAKS AT DISTINGUISHED LECTURE SERIES
See Raul Speak at NOVA Southeastern University’s Distinguished Lecture Series
http://www.youtube. Read More…