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THE NFL MELTDOWN: A CASE STUDY IN CUSTOMER MISMANAGEMENT
The National Football League is unique as a supplier for its ability to heap scorn and abuse on its customer base while sponging it for all it is worth. Read More…
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AMERICA’S SERVICE MELTDOWN: RESTORING SERVICE EXCELLENCE IN THE AGE OF THE CUSTOMER
Raul talks about America’s Service Meltdown with marketing guru Barry Epstein.
http://www.youtube. Read More… -
CUSTOMER SERVICE: RAUL SPEAKS AT DISTINGUISHED LECTURE SERIES
See Raul Speak at NOVA Southeastern University’s Distinguished Lecture Series
http://www.youtube. Read More…
See Raul Pupo on YouTube
Find America’s Service Meltdown on Facebook
