Blog

REMEMBERING THE INFAMY OF MR. OBAMA’S VISIT TO HAVANA

by Raul Pupo on March 25, 2019 Permalink

Editor’s note: If a government’s mission is to be of service to its citizens, President Obama’s less than transparent visit to Cuba in 2016 betrayed the citizens of the United States. Mr. Obama’s visit was stagecraft meant to signal to the unquestioning that only he has a grasp of right and wrong. Read More…
There Is More Than Coal, Steel, and Manufacturing at Stake

by Raul Pupo on March 8, 2019 Permalink

The Trump administration’s emphasis on U.S. job losses in steel, coal, and manufacturing industries to low-cost offshore locations is a justifiable emphasis given the devastation visited on Rust Belt communities after years of neglect and hostility by the Obama administration. Read More…
The NFL Meltdown: A Case Study in Customer Mismanagement

by Raul Pupo on February 1, 2019 Permalink

The
National Football League is unique as a supplier for its ability to
heap scorn and abuse on its customer base while sponging it for all it is
worth. Read More…
AMERICA’S SERVICE MELTDOWN’S IMAGE GALLERY

by Raul Pupo on February 7, 2015 Permalink

Read More…
AMERICA’S SERVICE MELTDOWN: RESTORING SERVICE EXCELLENCE IN THE AGE OF THE CUSTOMER

by Raul Pupo on January 10, 2014 Permalink

Raul talks about America’s Service Meltdown with marketing guru Barry Epstein.

http://www.youtube. Read More…
CUSTOMER SERVICE: RAUL SPEAKS AT DISTINGUISHED LECTURE SERIES

by Raul Pupo on May 18, 2013 Permalink

See Raul Speak at NOVA Southeastern University’s Distinguished Lecture Series

http://www.youtube. Read More…