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SERVICE MANAGEMENT MUST COME TO THE WORLD OF NON-PROFITS
Editor’s note: A benefactor to a local opera house pledges a seven-figure donation over four years only to find that the head of the opera insists on the entire donation be made in one shot right then and there. Wisely, the donor ignores the strong-armed tactic and walks away leaving the charity empty handed. Read More…
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A SERVICE ECONOMY WITHOUT SERVICE: ANOTHER GREEK TRAGEDY IN THE MAKING
Editor’s note: The service economy of Greece accounts for roughly 80% of GDP. So, one would think that with so much riding on this crucial sector of the economy that the nation would excel in its delivery of service. Alas, that is not the case. Service across the board in key industries, from energy, to telecommunications; from transportation, to retail, to tourism is mediocre at best. Read More…
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REMEMBERING THE INFAMY OF MR. OBAMA’S VISIT TO HAVANA
Editor’s note: If a government’s mission is to be of service to its citizens, President Obama’s less than transparent visit to Cuba in 2016 betrayed the citizens of the United States. Mr. Obama’s visit was stagecraft meant to signal to the unquestioning that only he has a grasp of right and wrong. Read More…
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THERE IS MORE THAN COAL, STEEL, AND MANUFACTURING AT STAKE
The Trump administration’s emphasis on U.S. job losses in steel, coal, and manufacturing industries to low-cost offshore locations is a justifiable emphasis given the devastation visited on Rust Belt communities after years of neglect and hostility by the Obama administration. Read More…
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THE NFL MELTDOWN: A CASE STUDY IN CUSTOMER MISMANAGEMENT
The National Football League is unique as a supplier for its ability to heap scorn and abuse on its customer base while sponging it for all it is worth. Read More…
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AMERICA’S SERVICE MELTDOWN: RESTORING SERVICE EXCELLENCE IN THE AGE OF THE CUSTOMER
Raul talks about America’s Service Meltdown with marketing guru Barry Epstein.
http://www.youtube. Read More… -
CUSTOMER SERVICE: RAUL SPEAKS AT DISTINGUISHED LECTURE SERIES
See Raul Speak at NOVA Southeastern University’s Distinguished Lecture Series
http://www.youtube. Read More…
See Raul Pupo on YouTube
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