WHAT IS A MORAL HAZARD?
It is commonplace that companies over-commit, over-sell, and over-promise in an effort to make a sale, and in a broader context to steal a march on the competition. Read More…
A visitor to my blog recently asked:
“I’m interested in your perspective on the recent government stalemate regarding the debt ceiling. Is this a total disregard for serving the public or rather two sides that are firmly looking to serve their constituents? Your book addresses how to reconcile the seemingly different objectives of pursuing revenue and customer satisfaction. Read More…